Jul 17,2016 BY
Yesterday I flew home after a long business conference. On the flight from LAX to SMF, Noel, Esther and Jodi were our attendants. They did a great job taking care of everyone’s needs and quieting a few outspoken infants. But most impressive (to me) was their pleasant, funny and personal interactions with everyone aboard. Noel had an amusing banter that made the dry safety lecture more than palatable. Wish all businesses hired folks this pleasant. Thanks, Southwest. I needed that.